C Note(s)

In my continued 5 part series of Funniest Call Center Stories... In American society, invariably you've contacted a call center filled wall-to-wall with customer service representatives (CSRs) And for twenty years, I was a call center rat in some capacity. In some of those call centers, I rose through the ranks to be promoted to title of supervisor. Not only did we manage the workers, but we took escalated calls. The following is part 3 of 5 posts based on the humorous call center stories I have to share. Funniest Call Center Stories: Part III - Nudist Charter Cruise This story keeps us at the Costco Travel from Part II. I remember the agent it originated with, as well as, with the opening dialogue from the Costco Member. I can tell you with the same certainty I wasn't prepared for it, either! I was in queue waiting for an agent needing assistance. Connie Brown was the agent, to which I answered with, "Downtown Connie Brown! What can I do for you?" She expla...

In my continued 5 part series of Funniest Call Center Stories... In American society, invariably you've contacted a call center filled wall-to-wall with customer service representatives (CSRs) And for twenty years, I was a call center rat in some capacity. In some of those call centers, I rose through the ranks to be promoted to title of supervisor. Not only did we manage the workers, but we took escalated calls. The following is part 2 of 5 posts based on the funniest call center stories I have to share. Funniest Call Center Stories: Part II - Curaçao This story took place at Costco Travel, where I worked for 13 years. It was my first year, so I really wanted to make an impression. My trainer, Corrie, was promoted to supervisor that same year. She was my direct supervisor, in fact. Therefore she oversaw my development. One of my Funniest Call Center Stories is another one regarding pronunciation of words. A Costco Member called in wanting to a book Southern Caribbean cruise...

In American society, invariably you've contacted a call center filled wall-to-wall with customer service representatives (CSRs) And for twenty years, I was a call center rat in some capacity. In some of those call centers, I rose through the ranks to be promoted to title of supervisor. Not only did we manage the workers, but we took escalated calls. The following is part 1 of 5 posts based on the funniest call center stories, I have to share. Considering I've handled hundreds (if not thousands) escalated situations these five are bar-none the best of the bunch. Funniest Call Center Stories: Part I - Sequim I understand that not being born and raised in the Pacific Northwest, you are not naturally exposed to Native American names of cities, rivers, and more. I would think that if you're not an expert in the pronunciation of a term that you would defer to someone who is. Furthermore, if you're traveling to an unfamiliar area, you should take the advice of a travel ag...